The delivery time is 2-4 working days.

Should the delivery time be longer, for example due to a high seasonal order intake, you will of course be informed.

If your delivered shipment does not match your order or is damaged, then contact our customer service immediately. We will be happy to help you by e-mail or telephone.

Note: Would you like to make a complaint about damage? It is best to send us meaningful photos of the item by e-mail, on which the defect is clearly visible. In your e-mail, please include your order number and the item number of the item complained about.

A filter lasts up to 90 days when used. The filters for our Dynamic Box absorb the ethylene gas, slowing down the ripening process and as a result, fruits and vegetables stay fresher for longer.

The following values:

6 l ALBULA: 10 kg maximum load

25 l ALBULA: 40 kg maximum load

40 l ALBULA: 40 kg maximum load

Yes, all of our products are recyclable. Rotho is also committed to sustainability. More information can be found here:
https://ch.rotho.com/pages/nachhaltigkeit

Yes. For private individuals with a goods value between 10.00 and 3,500.00 EUR/CHF. For companies from a goods value of 25.00 EUR/CHF. A credit check is carried out on all customers.

The delivery time is 2-4 working days.

Should the delivery time be longer, for example due to a high seasonal order intake, you will of course be informed.

In principle, it is not possible for us to subsequently change the address of an order that has already been placed. Did you notice immediately after placing your order that there was an error in your billing and delivery address? Contact our customer service as soon as possible to implement any necessary changes.

A cancellation is only possible as long as we have not yet processed and shipped your shipment. If this is the case, it is best to call our customer service.

Our orders run automatically into our system and are then prepared for dispatch. Your order is already in the shipping process and can therefore no longer be cancelled.

When the goods are dispatched, we electronically send an automatically generated confirmation of dispatch to the e-mail address specified in the order. The shipping notification contains a link to track the shipment from the commissioned shipping service provider.

A notice:

Shipment tracking is only possible once a shipment number has been transmitted by the relevant shipping service provider.

If your shipment has not been delivered within the stated delivery time as expected, we ask that you wait a further working day or two. As a rule, shipments arrive on time or very shortly after the estimated delivery time.

If you still haven't received your shipment after a long delay, please contact our customer service. We're here to help.

If your delivered shipment does not match your order or is damaged, then contact our customer service immediately. We will be happy to help you by e-mail or telephone.

Note: Would you like to make a complaint about damage? It is best to send us meaningful photos of the item by e-mail, on which the defect is clearly visible. In your e-mail, please include your order number and the item number of the item complained about.

A return is usually not necessary for ecological and economic reasons. In order to avoid unnecessary transport routes, you can hand in the defective product to the nearest delivery or collection point for recycling. If you insist, we will be happy to send you a return label and we will take care of the recycling.

The invoice receipt is only sent electronically as a PDF attachment. You will find the invoice in the shipping confirmation that was sent to the email address specified when ordering.

Please check the spam folder of your e-mail inbox regularly. Some mail programs do not recognize our sender mail address rothoshop@rotho.com as a safe sender and the messages go straight to the spam folder.

All Rotho products are BPA-free. They are also free of BPS (Bisphenol S) and BPF (Bisphenol F).

In addition, no cadmium-containing substances are added to Rotho products. In principle, all plastic products must contain no more than 100 ppm lead and 1 ppm cadmium. For plastics that come into contact with food, the limit values ​​are significantly lower. In the past, cadmium compounds were used to color plastics.

Yes, all of our products are recyclable. Rotho is also committed to sustainability. More information can be found here:
https://ch.rotho.com/pages/nachhaltigkeit

No, our memory drinking bottles are only designed for non-carbonated drinks such as water and juices.

The filter of the FRESH Dynamic Box mainly consists of thermally activated carbon.

We do not produce the activated carbon filters ourselves and we buy them. We asked our supplier.

The activated carbon filter has no expiry date, ie it can be kept indefinitely. When placed in the compost bin, the filter's effectiveness lasts approximately 3-6 months. It depends on how much odor the filter has to filter. When the load is low, the filter is not saturated with odor molecules as quickly as when it is heavily used, so no more precise information can be given.

A filter lasts up to 90 days when used. The filters for our Dynamic Box absorb the ethylene gas, slowing down the ripening process and as a result, fruits and vegetables stay fresher for longer.

Special requirements apply to all products that come into contact with food. Therefore, for every plastic that comes into contact with food, it must be clearly demonstrated where and how a plastic is composed. Our TRESA lunch boxes are partly made from recycled material.

Storage boxes that have been explicitly tested for food safety carry the appropriate label and can therefore also be used for commercial purposes (catering) to store food.

Our freezer boxes have been specially produced for use in the freezer. We use the plastic PE for the containers and the plastic LDPE for the lids, which remains flexible even after longer periods in the freezer. Plastics become stiff when cooled. This also increases brittleness. We therefore advise against using products that were not explicitly produced for deep-freezing.

Products made from Polypropylene (PP) are resistant to everyday chemicals. Care should be taken with covers with sealing rings: it cannot be ruled out that prolonged contact of the seal with chemicals could result in embrittlement with acids or hydrolysis with alkalis.

Safety note: Always point out dangerous contents on the storage boxes so as not to endanger anyone.

Our products that are explicitly suitable for the microwave are marked accordingly on the packaging. The dishes themselves hardly get hot when heated in the microwave - the heat you can feel on the dishes is waste heat from the heated food. Our microwave dishes can therefore be used in microwaves of all power classes

-> CAUTION! This does not apply to combination devices that use a convection or grill function in addition to the microwave!

It is always important to open the lid or the valve in the lid during heating in the microwave so that the steam can escape.

We generally advise against using a freezer box or other food storage containers in the microwave and recommend using one of our microwave dishes. For microwave suitability, special temperature tests are carried out on the outside and on the handles of the products. Our microwave dishes are specially designed for dealing with high temperatures, ensure that heating is as even as possible and, thanks to their design, minimize the risk of burning your hands when removing the hot dish. Freezer boxes and food storage boxes are not optimized for this application. The material used in freezer and food storage containers can withstand temperatures of up to 100°C. Depending on the nature of the food to be heated (e.g. high in fat or sugar), significantly higher temperatures can occur in the microwave. Our microwave containers also have vent valves in the lid to prevent excessive pressure inside the container. Food storage and freezer containers have a tight-fitting lid that is not suitable for use in the microwave.

Our products mainly consist of combustible polypropylene. In this respect, they increase the fire load in every area in which they are used.

Our products, which are made of PP (polypropylene), are resistant to standard alcohol-based disinfectants (ethanol and propanol). Even rubbing with Javel water will not cause permanent damage.

Our products have no UV protection. In principle, they can already be stored outside. However, the color may fade over time or acquire a whitish coating. This is easy to scrape off. Of course, it also depends on whether the product is always in full sun or is permanently exposed to the weather.

All of the plastics we use, such as polypropylene (PP), polyethylene (PE) and SAN (styrene-acrylonitrile) are generally completely free of plasticizers and pollutants. In this respect, the purchased products do not pose any danger to you and are therefore not harmful to your health.

Unfortunately, we cannot influence the odors of the plastics we use. The inherent odor depends on the plastic used, which was selected for this specific purpose.

The inherent smell cannot be influenced in the production process. There are PP plastics that smell less or whose odors are less noticeable. However, such alternatives no longer have the desired product properties.

Our memory drinking bottles are made of the food-safe and transparent plastic Tritan.

Our Caruba jugs are made of polypropylene and this plastic can be used up to +120 °C. However, we generally recommend never pouring boiling water directly into our products. It is best when the water has cooled down a bit.

No, absolutely not. We expressly point out that our microwave dishes from the "Micro Clever" product line were only designed for use in the microwave up to the maximum adjustable wattage (usual for most microwave models: max. 800 watts) and not in the microwave with the switch on Grill function may be used. In the microwave, food is heated by indirect heat or by waves. In the oven, the food is heated by direct heat. These two kitchen appliances work completely differently, so you can't go by temperature.

All Rotho products with the dishwasher-safe symbol can
be cleaned in the dishwasher. This symbol is usually on the
Engraved on the bottom of the products or on the label or box
printed.

Most of our products are dishwasher safe.

When we describe a Rotho product as "dishwasher safe", we mean
this means that the product has been designed and tested to withstand the
Withstands the cleaning process in the dishwasher without sacrificing functionality
of the product will be affected, even if there is a slight deformation
comes.

Our dishwasher safe products are for the
Regular use in the dishwasher, but it is important to realize that the longevity and appearance of any product can be affected by factors such as dishwasher program settings, detergent type and general product care.

Due to the nature of PP we cannot produce high visibility lids which are extremely rigid.

Therefore, we have to balance between a slight deformation that can occur during the rinse cycle and the transparency of the product. However, the deformation is limited to the extent that the functionality of the product
is not affected.

We recommend using a washing program with a maximum temperature of 65ºC.
We recommend the settings for gentle or normal
to use rinse cycles.

Most of our products can be put in the dishwasher
getting washed. However, we recommend checking the instructions on the packaging or label of each product.

For some products there may be exceptions for certain parts
give, e.g. B. for lids, seals or decorative elements. Always find out about the care instructions of the respective product before you put it in the
wash dishwasher.

We recommend using the delicate or normal rinse settings. If available, select a program with a lower temperature.

Yes, most of our products can be in both the top
as well as in the bottom drawer of the dishwasher. However, make sure to arrange the products correctly to avoid movement, tension and possible damage.

Certain foods contain oils or aromatics that leave discolorations on certain materials. Here we recommend storing the food in a glass container from our PAGAMALU line instead of in a plastic container.

When storing oily foods (e.g. nuts), the plastic absorbs their odors over time. Here we recommend storing the food in a glass container from our PAGAMALU line instead of in a plastic container.

The following values:

6 l ALBULA: 10 kg maximum load

25 l ALBULA: 40 kg maximum load

40 l ALBULA: 40 kg maximum load

Drying is an energy-wasting process in the wash program. That is why today's dishwashers are equipped with an ideal energy efficiency rating of A++. Because of this, the programs are designed for the shortest possible drying times. However, due to the fact that the plastic surfaces are water-repellent, comparatively thick drops form when washing. These take longer to dry. In addition, porcelain or glass containers have a higher residual heat after cleaning in the dishwasher, which accelerates the drying process.

In terms of their chemistry, kitchen products made of plastic tend to be substances that make friends with fats. Therefore, it is extremely difficult for the water to get between the fat and the plastic. This means that the fat is not removed and cannot be stabilized in the water. However, if the products are cleaned in the dishwasher, they become grease-free due to the increased mechanical cleaning.

No storage jar can guarantee unrestricted protection against pests. The webs of insects are usually already on the food packaging in the supermarket. These are often so small that they can hardly be seen with the naked eye and so they are unknowingly filled into the storage jars.

The supplied white rubber nubs are 5 rubber feet (4 + 1 reserve), which are inserted into the four openings provided on the underside. They also guarantee a safe and non-slip stand on smooth floors (tiles, laminate and parquet floors).

The heights, diameters and volumes of our three different Rotho Pro feeding bowls are as follows:

Size S - product no.: 45524: height 20 cm, diameter and volume of the metal bowls 17 cm, 0.85 litres

Size M - product no.: 45525: height 20 cm, diameter and volume of the metal bowls 17 cm, 1.3 litres

Size L - product no.: 45526: height 24 cm, diameter and volume of the metal bowls 24 cm, 2.5 litres

From the Paso series, only the 6l cosmetic bin has an inner bin. All other sizes (20l, 30l, 40l, 50l) do not have an inner bucket.

We only produce and sell lids for our Country baskets in sizes A5/6l and A4/18l. We do not offer matching lids for all other sizes of our Country baskets.

We strongly advise against disassembling the Systemix drawer systems, as plastic connectors can easily break in the process.

Yes, the drawers for our office boxes all have a drawer pull-out stop and can only be pulled out up to a certain point.

If paper has fallen behind the drawers inside the office box, you can remove the drawers with drawer pull-out stops using simple tricks. To do this, the desired drawer, which is to be removed, must be pulled out to the front as far as it will go, lifted slightly and turned out either to the left or to the right with slight force. In this way, the drawer lock is levered out first on one side and then on the other. The drawer can now be easily removed and reinserted into the drawer box.

For this it is necessary to create a customer account in the web shop. For

It is mandatory for business customers to have a valid sales tax

Identification number (VAT ID) to have it in the customer account in the

to be able to store the corresponding field. After successfully creating the

customer account, a customer number is generated and assigned to you.

On the one hand, you benefit from our extensive product portfolio and, in addition to our numerous product classics, our shop also offers our latest Rotho products around the clock.

As a business customer, you also benefit from a 20% discount on the net price of the item. If you log into your customer account as a corporate customer, you will see the already reduced prices in the shopping cart.

No, business customers can place an order with us in our web shop, regardless of the order value.

PayPal, MasterCard, Visa, Twint and purchase on account are available as payment methods.

You earn loyalty points for purchases, ratings and recommendations. If you have collected enough points, you can exchange them for discount coupons or vouchers and simply redeem them in our online shop.

By registering your Rotho account, you automatically take part in our loyalty program.

Your points balance is displayed on the Rotho Rewards page and before payment.

Select the *Redeem Points* tab. Here you can see all the rewards we offer. This can be, for example, discount coupons, vouchers or earlier access to new products. If you have enough points, you can redeem them for a reward.

There are no limits to your joy of collecting! Just note that your points will expire after 12 months and you will then no longer be able to receive rewards for these points.

**Approved:** These points are immediately redeemable for rewards.

**Pending:** These points must be verified before you can redeem them. This usually applies to purchases and transfers.

**Cancelled:** These points will not be credited to your account. This happens, for example, when you complain about a purchase (points are changed from "pending" to "cancelled").

Your pending points will be canceled and removed from your account.

You or someone you referred canceled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points. If you still haven't received anything after a few days, please contact our customer service .

You can only redeem your Rotho Rewards loyalty points in our online shop.

If you no longer wish to collect points, please contact us and ask to be removed from the program. We will then log you out and you will lose all the points you have collected.

Just contact us and we'll get you back in. However, your score then starts again at zero.

If you have any questions, problems or comments, you can contact our customer service at any time.