Focus on quality
Rotho stands for quality at all process levels - from design and development to production - our quality awareness is ingrained and practiced every day. We are so convinced of the quality of our products that we give a 20-year guarantee on all our products.
Guarantee
We not only guarantee a high quality of our products, but also our responsible use of resources. For example, we consistently avoid harmful additives such as PVC and BPA in our products and packaging. We are also increasingly using recycled plastics, for example by using post-consumer material.
Production
Our products are manufactured in modern production facilities using the latest processes. We pay attention to high quality standards. We are proud of our highly qualified and long-standing employees, who manufacture our products with maximum flexibility (4-shift model).
Swissness
Swissness and quality form a unity. That is why Swissness is an attitude that all our employees embody. Even if a product is manufactured in a factory outside Switzerland, we do so with the same quality awareness and use the same raw materials. Swiss roots and a global perspective characterize our culture.
Design
Our products are all developed in Switzerland and have been awarded the most coveted design prizes, i.e. quality seals for good and innovative products, such as the IF Award, Good Design Award and Red Dot Award.
Certifications
We have been certified according to ISO 9001 since 1996 and according to ISO 14001 since 2011.
Many of our products are awarded the Blue Angel, ISCC and EcoLoop . Our products are certified with the EcoLoop seal because they are made from recycled plastic that is suitable for food.
20-year durability guarantee
In this case, please send a description of the fault (with a picture if possible), a copy of the purchase receipt and your contact details to garantie@rotho.ch or by post to:
Rotho Kunststoff AG
warranty case
Industriestrasse Althau 11
CH-5303 Würenlingen
PLEASE DO NOT SEND US THE PRODUCT UNSOLICITED.
Unfranked or insufficiently franked packages will not be accepted. Costs incurred (e.g. postage and packaging) for non-agreed returns will NOT be refunded. Rotho assumes no obligation to store or return packages and shipments that are unsolicited, misdirected or have missing or insufficient address information. Our employees will examine the case and send you the replacement product if the claim is justified. Please refer to the following warranty statement for our detailed warranty terms.
guarantee declaration
Our products marked with a "20-year guarantee" are manufactured with the greatest care and precision. Products or individual parts with material defects, manufacturing defects or functional defects will be replaced by us within the guarantee period of 20 years from the date of purchase. If the products in question are discontinued from the range, Rotho will provide replacements by supplying similar or equivalent products.
- The guarantee period applies exclusively to consumer purchases and deliveries and is 20 years. The guarantee period begins at the time the consumer purchases the product. As a manufacturer, Rotho provides the consumer with a guarantee for the products it manufactures during the guarantee period for design, manufacturing, processing and material defects in accordance with the following provisions. Important: This manufacturer or durability guarantee applies expressly in addition to and dependent on the seller's statutory and/or contractual guarantee. However, it is excluded if the buyer makes a claim against the seller for the same defect based on a statutory or contractual guarantee. The buyer's warranty rights against the seller are therefore not affected by this guarantee. Reimbursement of the purchase price is only possible from the seller.
- The durability guarantee only applies to products that are used as intended, operated correctly and properly maintained by the buyer.
The durability guarantee does not cover: damage caused by excessive or improper use or use other than that intended, in particular due to failure to observe the Rotho specifications on the label. The guarantee promise is subject to Swiss substantive law, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention).
